Terms and Conditions

VelaPOS Service

THE FOLLOWING TERMS AND CONDITIONS CONTROL THE USE OF THE SERVICES PROVIDED BY Polaris Enterprise Solution Inc (DBA: VelaPOS). AND CONTAIN SIGNIFICANT RESTRICTIONS AND LIMITATIONS ON RIGHTS AND REMEDIES, AND CREATE OBLIGATIONS ON ANYONE WHO ACCEPTS THIS AGREEMENT.  THEREFORE, YOU SHOULD READ THIS AGREEMENT CAREFULLY BEFORE AGREEING TO THESE TERMS.

1. Privacy & Security
VelaPOS can modify its privacy and security policies in its reasonable discretion from time to time.    You may opt out of receiving such communications at any subsequent time.  VelaPOS occasionally may need to notify all Services Users of important announcements regarding the operation of the Service.

2. Terms, Restrictions, and rights
VelaPOS hereby grants Grantee a limited, non-exclusive, non-transferable, worldwide right to use the Service, solely for business purposes. The right of use will be guaranteed for period of time as the form of the service application form which is calculated as a period of month (“as initial date of application”) and will be automatically renewed for successive terms of the same number of months unless terminated by either party upon at least thirty (30) days prior written notice to the other party.  VelaPOS and its licensors have all rights to stop grant to Grantee. Grantee shall not (i) license, grant, sell, resell, transfer, assign, distribute or otherwise commercially exploit or make available to any third party the Service or the Content in any way; (ii) reverse engineer or access the Service in order to (a) build a competitive product or service, (b) build a product using similar ideas, features, functions or graphics of the Service, or (c) copy any ideas, features, functions or graphics of the Service; (iii) modify or make derivative works based upon the Service or the Content; or (iv) create Internet "links" to the Service or "frame" or "mirror" any Content on any other server or wireless or Internet-based device.  The right to use the Service cannot be shared or used in a number of Locations other than the number mentioned in the order form, but relocation to the new location with prior approval from VelaPOS may be granted.

3. The Service
VelaPOS will provide service as indicated on the service application to use the POS and other related service provided. VelaPOS makes no guarantees as to the continuous availability of the Service or of any specific feature(s) of the Service.  VelaPOS will inform User of any significant changes to the Service or terms and conditions of this Agreement that it may make from time to time. 

4. Internet Delays
The Service may be subject to limitations, delays, and other problems inherent in the use of the Internet and electronic communications.   VelaPOS is not responsible for any delays, delivery failures, or other damage resulting from such problems.

5. Support
VelaPOS shall provide documentation, upgrades, enhancements, modifications, or other support as VelaPOS scheduled to develop and provide to the users without permission from the users. If the user ask the special support, upgrade, or customization, the fee may be charged accordingly.

6. Grantee’s Responsibilities
Grantee is responsible for all activity occurring under Grantee’s User accounts and shall abide by all applicable local, state, national and foreign laws, treaties and regulations in connection with Grantee’s use of the Service, including those related to data privacy, international communications and the transmission of technical or personal data.  Grantee shall: (i) notify VelaPOS immediately of any unauthorized use of any password or account or any other known or suspected breach of security; (ii) report to VelaPOS immediately and use reasonable efforts to stop immediately, any copying or distribution of Content that is known or suspected by Grantee or any User under this Grant; and (iii) not impersonate another VelaPOS User or provide false identity information to gain access to or use the Service. 

7. Account Information and Data
VelaPOS does not attain ownership in any data, information or material provided from Grantee.  Grantee shall provide accurate information and date, and  have responsibility of not proper operation of VelaPOS due to the inaccurate information. VelaPOS shall not be responsible or liable for the deletion, correction, destruction, damage, loss or failure to store any Client Data.  VelaPOS shall use reasonable efforts to protect Client Data behind a secure firewall system and to conduct daily data backups.  VelaPOS will terminate Client data after 30 days from the termination of the service with written contract.  VelaPOS reserves the right to withhold, remove and/or discard Client Data, without notice, for any breach, including, without limitation, Grantee’s nonpayment.  Upon termination for cause, Grantee’s right to access or use Client Data shall immediately cease, and VelaPOS shall have no obligation to maintain or provide any Client Data.

8. Intellectual Property Ownership
Grantee acknowledges and agrees that: (i) the marks are owned by VelaPOS; (ii) it will do nothing inconsistent with such ownership; (iii) all use of the VelaPOS marks by it will Inure to the benefit of and be on behalf of Vela POS; (iv) that nothing in this grant gives it any right, title or interest in VelaPOS marks other than the right to use the marks in accordance herewith; (v) it will not attack Vela POS' title to the marks or the validity of this rant; and (vi) further agrees to use VelaPOS marks only in the form and manner prescribed from time to time by VelaPOS, and not to use any other trademark or service mark in combination with any of VelaPOS' marks without the prior written approval of VelaPOS.

9. Third Party Interactions and Links
During use of the Service, Grantee or its User(s) may enter into correspondence with, purchase goods and/or services from, or participate in promotions of advertisers or sponsors showing their goods and/or services through the Service.  Any such activity, and any terms, conditions, warranties or representations associated with such activity are solely between Grantee and/or User and the applicable third-party. VelaPOS and its licensors shall have no liability, obligation or responsibility for any such correspondence, purchase or promotion between Grantee, a User and any such third-party.  VelaPOS does not endorse any sites on the Internet that are linked through the Service.  VelaPOS provides these links to Grantee only as a matter of convenience, and in no event shall VelaPOS or its licensors be responsible for any content, products, or other materials on or available from such sites.  This Grant to use the Service pursuant to the terms and conditions of this Agreement does not provide any license or agreement that may be required by third-party providers of ancillary software, hardware or services prior to Grantee’s use of or access to such software, hardware or services. 

10. Payment of Fees and Charges
Grantee shall pay all fees or charges to Grantee’s account in accordance with the fees, charges, and billing terms in effect at the time a fee or charge is due and payable.  All of the fees and charges will be prepaid before the service period start. The initial fee for the Grant of the right to use the Service ("Use Fee”) will be equal to the Use Fee currently in effect under VelaPOS’s current schedule of Use Fees for the edition selected in the Order Form. The Use Fee will be payable in advance on the first day of each month during the Term, commencing on the Effective Date designated in the Order Form.  VelaPOS will automatically bill Grantee’s credit card on the first of each month during the Term or issue an invoice to Grantee five (5) days in advance of the end of a calendar month for payment by the first of the following month, as applicable.  Grantee is responsible for paying all Use Fees ordered for the entire Term, without regard to whether all Users are active.  Grantee must provide VelaPOS with valid credit card or approved purchase order information as a condition to signing up for the Service.   An Authorized Administrator may add additional Locations by executing an additional written Order Form or using the VelaPOS Order Center.  Added Locations will be subject to the following: (i) the term of added Locations will be coterminous with the Term (either Initial Term or Renewal Term) of existing Grants; (ii) the Use Fee for the added Locations will be the then current, applicable Use Fee at the time ordered; and (iii) Locations added in the middle of a billing month will be prorated for that billing month.  VelaPOS reserves the right to modify its fees and charges and to introduce new charges at any time, upon at least 30 days prior notice to Grantee, which notice may be provided by e-mail; provided however, that changes in the Use Fee shall not be applicable to a current User until the end of the existing Term.  The Use Fee for a renewal Grant will be equal to the number of total Locations then in effect, times the User Fee in effect at the time of renewal.  Charges for other services ("Charges”) will be made on an as-quoted basis.  VelaPOS 's Use Fee and Charges are exclusive of all taxes, levies, or duties imposed by taxing authorities, and Grantee shall be responsible for payment of all such taxes, levies, or duties, excluding only federal or state taxes based solely on VelaPOS 's income. Grantee agrees to update billing and account information within 30 days of any change.  That information includes Grantee’s legal company name, street address, e-mail address, and the name and telephone number of an authorized billing contact and Authorized Administrator.  If the contact information Grantee provides is false or fraudulent, VelaPOS reserves the right to terminate Grantee’s access to the Service, in addition to any other legal remedies. If Grantee believes that the Fees or Charges to Grantee’s account are incorrect, Grantee must contact VelaPOS in writing within forty-five (45) days of the date of the charge in question, to be eligible to receive an adjustment or credit. All payments shall be in United States currency.

11. Non-Payment and Suspension
VelaPOS reserves the right to suspend or terminate this Agreement and Grantee’s access to the Service if Grantee’s account becomes delinquent.  Service period start as the date on the application as requested. On the same day of the period start. The invoice will be issued and the monthly fee will be charged with ACH through the credit card. If ACH is failed for the Invoices and the second ACH will be happened in 5 days with $35 penalty. If the second ACH is failed, the service will be suspended and the access of the data will not be terminated. In order to restore the service, Grantee will be charged extra $100 with current month fee.

12. Termination
a. Either party may terminate this Agreement or reduce the number of Locations, effective only upon the expiration of the then current Term, by notifying the other party in writing at anytime. The period paid will last until the end date of the period. The rest of the period cannot be stop in the middle of the period and not refunded.

13. No Warranty
VelaPOS provides the Services "as is," "with all faults," and "as available." We do not guarantee the accuracy or timeliness of information available from the Services.  Grantee acknowledges that computer and telecommunications systems including the internet are not fault-free and occasional periods of downtime occur. VelaPOS guarantees that the Services will be uninterrupted, timely, secure, or error-free, or that data loss will not occur. VelaPOS and VelaPOS ‘s affiliates, resellers, distributors, and vendors give no express warranties, guarantees, or conditions. VelaPOS excludes any implied warranties, including for merchantability, satisfactory quality, and fitness for a particular purpose, workmanlike effort, and non-infringement. Grantee may have certain rights under Grantee’s local law. Nothing in this contract is intended to affect those rights, if they are applicable.
In the event of a hardware malfunction, VelaPOS could provide replacement parts of system by a permanent replacement or a temporary loaner to be shipped to Grantee via overnight currier or a registered agent. Grantee acknowledges and agrees that you will pay all shipping costs and the $99 service fee per occasions. If a hardware component is found to malfunction due to manufacturing error, VelaPOS will refund the $99 (only within the first 90 days of purchase). If an equipment or hardware is identified as malfunction due to customer improper usage, negligence or normal wear and tear, VelaPOS will charge for parts and labor in order to resolve the hardware issue. You must use the pre-paid return sticker when sending back the malfunctioned unit and ship the unit within 48 hours of first contacting VelaPOS. Failure to comply will result in a full price hardware charge to you. You agree and understand that the replacement parts are provided to you on a loan basis and that you must return all such items to us at the end of this contract. In an effort to prevent any damage during shipping, we will provide you with packaging materials and boxes. Grantee acknowledges and agrees that any damage in shipment will be billed to Grantee. In addition, you understand that VelaPOS will not permit more than one replacement hardware PER COMPANY at any given moment, therefore returning hardware to VelaPOS is crucial for proper support of Grantee’s hardware.

14. Liability Limitations
VelaPOS liable only by the amount equal to Grantee’s monthly service fee and not responsible for any damages including but not limited to consequential, lost profits, special, indirect, incidental, or punitive damages.
The limitations and exclusions apply to the Services; loss of data; content (including code) on third-party websites, third-party programs, or third-party conduct accessed via the service; viruses or other disabling features that affect your access to or use of the service; incompatibility between the Service and other services, software, and hardware; delays or failures you may have in starting or completing transmissions or transactions in connection with the Service in an accurate or timely manner; claims for breach of contract; breach of warranty, guarantee or condition; strict liability; tort (including negligence or breach of statutory duty); or misrepresentation.
The limitations and exclusions also apply if this remedy does not fully compensate Grantee for any losses or fails of its essential purpose or if we knew or should have known about the possibility of the damages. Some or all of these limitations or exclusions may not apply to Grantee if Grantee’s state, province, or country does not allow the exclusion or limitation of incidental, consequential, or other damages.

15. Modification to Terms
VelaPOS has the right to modify the terms and conditions of this Agreement or its policies relating to the Service at any time, effective upon posting of an updated version of this Agreement on the Service.  Grantee is responsible for regularly reviewing this Agreement.  Continued use of the Service after any such changes shall constitute Grantee’s consent to such changes.

16. General
This Agreement shall be governed by North Carolina law and controlling United States federal law, without regard to the choice or conflicts of law provisions of any jurisdiction, and any disputes, actions, claims or causes of action arising out of or in connection with this Agreement or the Service shall be subject to the exclusive jurisdiction of the state and federal courts located in Mecklenburg County, North Carolina.  If any provision of this Agreement is held by a court of competent jurisdiction to be invalid or unenforceable, then such provision(s) shall be construed, as nearly as possible, to reflect the intentions of the invalid or unenforceable provision(s), with all other provisions remaining in full force and effect.  No joint venture, partnership, employment, or agency relationship exists between Grantee or any User and VelaPOS as a result of this agreement or use of the Service.  The failure of VelaPOS to enforce any right or provision in this Agreement shall not constitute a waiver of such right or provision unless acknowledged and agreed to by VelaPOS in writing.